Support
Already a client? Here's how to reach us.
Support is part of every engagement. How you reach us depends on what's happening — routine request, or active security incident.
Active security incident?
If you suspect a breach, ransomware, or account compromise, use your direct escalation line from onboarding — don't wait on email. Huntress' 24/7 SOC is already watching managed endpoints; your escalation contact gets a human on it. Not sure of your number? Email hello@peacecountrycyber.ca with “URGENT” in the subject.
Routine support
For everyday requests — a new user, a device issue, a question — email hello@peacecountrycyber.ca. Managed-IT clients also have their RMM and ticketing set up during onboarding.
A self-service client portal is on the way. Until it's live, email is the front door and we keep it simple.
Response targets by plan
Cyber Essentials
Direct escalation line for security incidents; Huntress 24/7 SOC on every endpoint
Cyber Essentials + Managed IT
Next-business-day help-desk response (extended hours by arrangement)
Cyber Premium
90-minute SLA on critical issues + after-hours coverage
Full details are in your service agreement. See plans & what each includes.
Not a client yet?
This page is for existing clients. If you're looking for help and we don't work together yet, start here: